Mercedes-Benz of Dothan

Best purchasing experience I have ever had period. Jeremy Frazier was so easy to work with, informative and patient. He was not pushy and helped answer all my questions. He was patient with us while we made our decision but stayed in contact. We settled on a price and when we were signing the papers the business management had the wrong taxes applied which brought the price up over $1,000 from what was agreed. Jeremy Frazier went to his manager and they honored the original price we agreed on. Great place to buy and a great salesman to work with for vehicles. I will call Jeremy Frazier first moving forward and highly recommend everyone else to as well.

Disclaimer: I do not personally know anyone at this dealership beyond my recent first time visit this past weekend. I had an outstanding experience at Mercedes-Benz of Dothan, Alabama, and I am thrilled to write this five-star review. From start to finish, the entire process was seamless, thanks to the exceptional service provided by the Sales Manager, Nick Harris, and Client Advisor, Adam Tindell. From the moment I stepped into the dealership, I was greeted warmly and made to feel like a valued customer. Adam Tindell demonstrated a level of professionalism and knowledge that was truly impressive. He took the time to understand my needs and preferences, making sure to guide me towards the perfect vehicle for me – the GLC 300 Coup. Adam’s expertise and enthusiasm were evident throughout the entire process, and he made sure every question and concern I had were addressed promptly and thoroughly. Furthermore, Nick Harris, the Sales Manager was instrumental in making my purchase experience smooth and enjoyable. His attention to detail and commitment to ensuring my satisfaction were unparalleled. Nick went above and beyond to accommodate my schedule, making sure that all the necessary paperwork and arrangements were handled efficiently. One of the standout aspects of my experience at Mercedes-Benz of Dothan was the competitive pricing they offered. I had visited several other dealerships, but none could match the deal I got here. Nick and Adam truly worked their magic to provide me with an excellent price for the GLC 300 Coup without compromising on the quality of service or the vehicle itself. The entire process, from picking out the perfect GLC 300 Coup to finalizing the purchase, was smooth, transparent, and enjoyable. The team at Mercedes-Benz of Dothan made me feel like a part of their family, and I couldn't be happier with my decision to buy from them. On top of the exceptional service and competitive pricing, it is worth mentioning that I was willing to go the extra mile – literally! I drove three hours to get to Mercedes-Benz of Dothan, Alabama, passing several other dealerships along the way. After conducting extensive research and reading numerous positive reviews about this dealership, I knew it was the place where I wanted to make my purchase. My decision to drive those three hours proved to be well worth it. From the moment I arrived, I knew I had made the right choice. The warm welcome and personalized attention I received made the long journey completely worthwhile. I can confidently say that this dealership is the one-stop destination for anyone looking to purchase a Mercedes-Benz in the Dothan area or beyond. The effort they put into making my experience memorable and enjoyable truly sets them apart from other dealerships. I would like to extend my heartfelt gratitude to Nick Harris, Adam Tindell, and the entire team at Mercedes-Benz of Dothan for going above and beyond to make my car-buying journey one that I will cherish for years to come. If you're considering purchasing a Mercedes-Benz, I encourage you to take the drive to Mercedes-Benz of Dothan, and I am confident that you will be as delighted with your experience as I am.

Over the past couple of years, we have purchased 3 vehicles from Mercedes-Benz of Dothan. We are impressed with their impeccable service, attention to detail and customer friendly staff. Our trips to the service center are always pleasurable and they communicate very well. It has been our pleasure doing business with them and we will continue our business with them moving forward!

I am retired and travel the country in a Mercedes van. I have dealt with Mercedes dealers across the country and find most very accommodating. Mercedes-Benz of Dothan is the exception. They are the ONLY dealership I have encountered who refused to do only an oil change for me. They informed me their policy is to do entire B service or NO service at all.

So I made an appointment to drop my car off for service 3 weeks ago. When I arrived Tony told me around 2 1/2 -3 hours which is why I requested a courtesy car. My appointment was at 8:30 AM. I showed back up at 1 and Tony said one more hour. My car was still parked outside. I showed up an hour later and my car was just being pulled out. So a 30 minute service took 6 hours. When we asked why it took so long with an appointment Tony said because we take the people that wait on there cars back first??? Tony was very unprofessional and could care less at our concerns. He definitely doesn’t seem happy at his job. It would have been nice to know their policy and hopefully the other Mercedes dealers do not treat customers this way. We will not be back to Mercedes of Dothan.

It took me 3 weeks to get an appointment with the service department. It is unacceptable that it took three weeks to get an appointment. Efficient appointment scheduling is essential for providing timely service to customers, and a delay of this magnitude reflects poorly on the service department's organization and customer service. The service department has had no idea when one of their employees would begin working on my car. This is highly unprofessional. It shows a lack of coordination and proper communication within the department. Customers should be kept informed about the progress of their vehicle repairs, and it is the responsibility of the service department to provide accurate and regular updates. I was given an explanation that there were only two employees capable of working on my vehicle, and that there were several other vehicles ahead of mine. This raises concerns about the dealership's staffing and capacity to handle customer demands. If they are aware of such limitations, they should take appropriate measures to hire more qualified technicians or adjust their scheduling to prevent such extensive delays. I had to rent a vehicle instead of being provided with a loaner car. This is disappointing. It is common practice for reputable service departments to offer loaner vehicles to customers in situations where delays or inconveniences are caused by their own shortcomings. By not offering this option, Mercedes of Dothan further added to my inconvenience and this demonstrates a lack of consideration for their customers' needs. Lastly, the GM's lack of communication has been unacceptable. As a general manager, it is their responsibility to ensure customer satisfaction and address any issues promptly. The fact that I have not received any updates from the GM in weeks is inexcusable and reflects a lack of professionalism and concern for customer experience. The consequences of this poor service extend beyond the inconvenience of vehicle repairs. I have missed out on time to spend with my daughter-in-law and granddaughter who came to visit from Washington State. This is a significant disappointment. It is disheartening to miss out on precious moments with loved ones due to the negligence and inefficiency of a service department. Overall, my experience with the service department and GM of Mercedes of Dothan has been highly unsatisfactory. The extensive wait time, lack of communication, failure to provide a loaner car, and the GM's lack of follow-up have all contributed to a frustrating and disappointing customer experience. Such poor service and disregard for customer satisfaction should not be tolerated, and improvements must be made to ensure that other customers do not encounter similar issues in the future.

It was a relief to have the experience we had during the purchase of our vehicle. In an era where there is so much disappointment with personal experiences and the constant letdown of the quality of vehicles that is being advertised, to have our expectations not only met, but exceeded was a sigh of relief that there is some hope! Jeremy and Brandi were great to talk and deal with, and after a few rounds, we were able to make a deal. They definitely have earned the right to be the first place we go for our future car buying needs.